Canada
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Plan Details
SMS Only
This plan comes with a virtual phone number, but this number can only receive texts (SMS). Voice call service is not available. Once your plan has expired, this number will be recycled automatically and you will lose the remaining balance of any texts and your message history.
Activation and Expiry of plan
Your virtual phone number is activated upon successful purchase. The validity period will start immediately. For example, if you purchase a 30-day plan on Jan 1, 2022 at 4 pm, it will expire on Jan 31, 2022 at 4 pm.
Once all your SMS plans are expired, your phone number will be released. After that, if there is no further activity after 10 days, you will no longer be able to re-activate the number.
Volume of texts
Receiving SMS messages will count towards the consumption of your SMS package. Long texts may be divided into several segments based on character limits -each segment is considered 1 SMS message.
Both sending and receiving SMS messages will count towards the consumption of your SMS package. Long texts may be divided into several segments based on character limits -each segment is considered 1 SMS message.
Coverage
- Your virtual number is able to send and receive texts to/from any phone number of the same country (for example, if you bought a Nomad USA plan, you can send/receive texts to/from any USA phone number)
- You may also be able to send/receive texts to/from a phone number of a different country than the plan you purchased, but this is not guaranteed, as it depends on the policy of the counterparty (for example, if you bought a Nomad USA plan, you may or may not be able to send/receive texts to/from a UK number).
- Using your number to register for services or receive automated texts (such as banking 2FA/OTP or signing up for ride hailing services, etc) is not guaranteed, as it depends on the app/service in question. We advise users not to rely on our virtual number service for such cases.
Provided by Twillo
This virtual phone number and texting service is provided by Twilio. Twilio meticulously tests every network provider to ensure good quality network.
No Hidden fees
This plan is prepaid and taxes are included, so you don’t have to worry about unexpected fees.
Refund Policy
Please contact our support team immediately if you believe you are facing issues. Kindly refer to our refund policy here
Add-on plan available
If you think you need more texts, please purchase an add-on while your plan is still active. And the status will be active or limited. You will be able to use the same phone number. The add-on will also automatically apply for every month remaining in your subscription period. Once your plan has expired, the phone number will be automatically recycled, and the remaining balance of your texts will be gone.
Reminder： This service can only be used with a stable data or WIFI connection
How it works
After you have purchased your SMS pack, it’s quite easy to start your SMS journey with Nomad.
Important: You can only send and receive SMS using the Nomad texting app, which is part of our iOS and Android apps, as well as our website. Follow the instructions below.
However, anyone with a valid phone number can send you a text or receive a text from you, even if they are not on the Nomad app. They will receive (or send) the SMS as normal on their native SMS app.
Step 1: Navigate to your Inbox on the Nomad app or website, as per below:
- Tap “SMS” on the ribbon at the bottom of your screen
- Tap on the mail icon at the top right to go to your Inbox
Step 2 : Tap the blue button to start composing a message.
Anyone can receive your texts, even if they do not have the Nomad app. However, you (the customer) must always use the Nomad app to send and receive messages.
About Your Phone Number
When you purchase an SMS pack, you are assigned a virtual phone number. This phone number will remain valid until the pack you bought expires.
Once your plan has expired, this number will be recycled automatically, and you will lose the remaining balance of any texts and your message history.
About Add-ons
If you require more texts, please purchase an add-on while your plan is still active. You will be able to use the same phone number.
The add-on will automatically activate once you have used up your initial bundle of texts, or upon expiry of your initial pack, whichever comes first.
The add-on will remain active until all its texts are used up, or until you reach the expiry date of the add-on.
Do note that after the 10-day grace period, your phone number will be automatically recycled, and the remaining balance of your texts will be gone.
Reminder： This service can only be used with a stable data or WIFI connection