How Add-On Data Works on Nomad: Activation and Key Information
Nomad's add-on data ensures a seamless extension of your data usage without requiring manual installation after purchase. Below, you'll find detailed information about its functionality, activation process, and key considerations.
Overview of Add-On Data
Add-on data allows you to extend your data usage without needing a separate plan installation, acting as a top-up to your existing plan. However, it operates independently of your base plan once activated, functioning as a new data package on the same eSIM.
Automatic Activation Process
Triggering Activation: Add-on data activates automatically after your current plan's data is entirely used or the plan expires. No installation or manual intervention is required.- It does not activate until the primary data plan is fully depleted.
No Delay in Functionality: While the add-on data activates immediately after the base plan depletion, there might be a delay in the plan status update in the Nomad app.
Interaction With Base Plans
Plan Expiry and Add-On Validity: Add-ons do not extend the validity of your base plan. Once the base plan ends, any remaining data from it will not carry over. The add-on activates as a standalone data package until its own data is used or its validity ends.
Smooth Transition: Users can expect an uninterrupted experience when the base plan expires or runs out of data, as the add-on plan kicks in automatically.
Key Insights on Expiry and Activation:
Add-ons cannot extend the base plan's validity or be used beyond their respective activation deadlines.
Always ensure to adhere to activation dates to prevent voided plans and missed usage opportunities.
Users should ensure activation prior to expiration windows to maintain smoother transitions.
Troubleshooting and Tips
Issues with Activation: Add-ons are designed to activate automatically. However, if the activation does not occur promptly, restart your device and ensure that your eSIM is configured as the preferred line for mobile data.
Settings to Check: Confirm that Data Roaming is enabled within your device settings.
Complete Plan Installation: If you are switching to a completely new data plan (not an add-on), installation via the QR code provided will be necessary.
Common Troubleshooting Scenarios:
Add-ons Prior to Base Plan Expiry: Add-ons will activate after the base plan expires or is fully depleted. If activation does not occur, try rebooting your device.
Data or Expiration Issues: Plans expire either due to data depletion or the end of their validity period. Check for unexpected expiration caused by full data usage.
Key Insights on Expiry Rules and Grace Periods:
Plans can expire because of either data usage or the end of their validity period. Ensure activation deadlines and grace periods are adhered to avoid unexpected issues.
Contacting Support: If all troubleshooting steps fail, contacting Nomad Support is recommended for resolving persistent activation issues.