Understanding and Resolving eSIM Purchase Limit Issues in Nomad
Nomad implements several purchase restrictions to ensure fair access and prevent fraudulent transactions. These policies vary based on regional regulations and specific plan types. If you encounter a purchase limit error, here is what you need to know and do to resolve it.
Overview of Nomad Purchase Policies
Nomad's eSIM purchase policies are designed to prevent misuse and comply with local regulations. Key policies include:
General Daily Limit: You can purchase up to six eSIM plans per account per day when using the same payment method.
Plan-Specific Limits: Some regional plans have stricter restrictions. For example, Morocco, Pakistan, Indonesia (and regional plans including Indonesia) or APAC regional plans are typically limited to one purchase per day per account. SG-MY-PH has a limit of one purchase per account per day.
Payment Method Restrictions: Nomad may limit multiple transactions using the same payment method to enhance security.
Common Error Messages and Their Causes
Here are common error messages that users might encounter:
“Purchase failed. You have reached the purchase limit. Please try again later.” Cause: You have exceeded the daily purchase limit. This could apply to general or plan-specific rules.
“Payment failed and purchase limit reached.” Cause: Regional restrictions limiting daily purchases on certain plans.
These messages are triggered by completed transactions as well as repeated failed purchase attempts.
Steps to Resolve eSIM Purchase Limit Errors
If you encounter a purchase limit error, follow these steps:
Wait for 24 Hours: Nomad resets purchase limits every 24 hours. If you have reached the limit, wait for 24 hours and try again.
Review Regional Exceptions: For plans such as APAC/Indonesia, be mindful of local restrictions that limit purchases to one per day. Ensure you are spacing out purchases accordingly.
Additional Considerations
Repeated Errors After Reset: If you still face issues after the reset period, contact Nomad customer support for further assistance.
Conclusion
Nomad’s eSIM purchase policies are in place to ensure compliance and provide fair access. By understanding these rules and following the outlined steps, you can prevent and resolve purchase limit issues effectively. If you require further help, feel free to reach out to Nomad’s support team.