Ensuring Optimal eSIM Functionality While Traveling Internationally
Traveling internationally with an eSIM can be seamless if you prepare and follow specific steps to ensure proper functionality. This article outlines everything you need to know, from general activation instructions to country-specific connectivity tips.
General eSIM Activation Instructions
Automatic Activation: In most cases, your eSIM will auto-activate when you arrive at your destination and connect to the appropriate network. No further action is needed.
Manual Network Selection: If auto-activation fails, select a supported local network manually.
Preparing Your eSIM Before Travel
To avoid activation issues, complete these steps before departing:
For instance, turning off your eSIM beforehand can help conserve battery life and prevent potential activation warnings if you're outside the coverage area.
Alternatively, you can leave it on if you prefer a simpler setup as it will stay idle in airplane mode.
Turn off your eSIM before traveling. Activation will begin upon arrival at your destination.
Ensure the eSIM line is disabled in your cellular settings until you reach the destination country.
Using Your eSIM at the Destination
Once you arrive at your destination, follow these steps to activate and use your eSIM:
Enable the eSIM line in your cellular/mobile settings.
Set the eSIM as the default line for cellular data.
Turn on Data Roaming to ensure connectivity.
Restart your device for smooth activation.
Optionally, turn off your primary SIM to avoid unexpected roaming charges from your home carrier.
Special Notes:
For travelers using our regional plans such as Europe, no additional settings changes are needed when switching cities or countries.
eSIMs update automatically when crossing country borders.
Network Selection Guidelines
Automatic vs. Manual Network Selection
Automatic: For most countries, enable ‘Automatic Network Selection’ for seamless switching.
Manual: If the automatic selection doesn't work, please select the network manually. For a list of the preferred networks, please visit the "Manage" section on the app or the website and select the relevant eSIM to view the preferred network.
Troubleshooting Connectivity Issues
Ensure Data Roaming is turned ON.
Restart your device if connectivity issues persist.
Install your eSIM before traveling, but remember it will remain inactive until you reach the destination. If you see activation warnings outside the coverage area, simply turn off the eSIM and enable it once in the correct region. Be mindful of power-saving by toggling the eSIM off temporarily if not in use, but enable it before expecting connectivity.
FAQs
Will the eSIM activate automatically once I reach my destination?
Yes, the eSIM typically activates once your device connects to the local carrier network. Simply ensure that the eSIM, "Data Roaming," and default data line settings are correctly configured.
Is it safe to leave the eSIM turned on during travel?
Yes, leaving your eSIM on poses no risks as it will only activate within the designated region’s coverage area. However, for users who prefer energy efficiency, turning it off is a viable option. Note that you will not be able to use data if the eSIM is turned off.