Understanding Nomad's Policies for Switching, Upgrading, or Refunding eSIM Plans
When using Nomad eSIM plans, many users inquire about switching, upgrading, or receiving refunds for their plans. Below, we provide clear guidelines to address these common issues:
Plan Modification Policies
Nomad does not allow direct switching or upgrading between eSIM plans. This applies to:
Upgrading from a single-country to a multi-country plan (e.g., Portugal plan to Europe multi-country plan).
Switching to broader coverage plans (e.g., 54-country Global-EX eSIM to 82-country plan). Example: It’s not possible to change a purchased UK eSIM directly to a Nomad Europe regional eSIM or to pay the difference to switch plans.
Instead, users needing different coverage must purchase a new eSIM plan suitable for the desired region or country. For plans covering other countries, Nomad offers options through its app, providing diverse plans for various locations.
Refund Mechanisms
Although switching eSIM plans is unsupported, Nomad provides flexible refund options:
Cash Refunds: If an eSIM remains uninstalled and unactivated, it may qualify for a refund, provided the request is made within three days of purchase.
Refund via Nomad Points: For partially used or incompatible plans, refunds are issued in Nomad points. Points are valued equivalent to cash (100 Nomad Points = $1).
Additional Notes
Purchasing new plans specific to required regions (like a single-country plan) is recommended if coverage for a specific location, e.g., El Salvador, is needed.
Refund options ensure flexibility and allow users to regain value if switching plans is not directly viable.
Related Topics
Nomad appreciates user questions about eSIM plans and strives to maintain transparent policies to meet customer needs. For further assistance, feel free to contact our support team.