Why Does My Nomad App Say 'Plan Not Started', and How Can I Resolve It?
Overview
If the Nomad app displays "Plan Not Started" after installing or activating your eSIM, but your internet connection is functioning, this can be due to a temporary delay in the app's status update. The eSIM plan might already be active while the app displays outdated information. This guide will help you troubleshoot and resolve issues related to such discrepancies and ensure your eSIM works correctly.
Troubleshooting Steps
Step 1: Verify eSIM Activation and Settings
Turn on the eSIM: Make sure the correct eSIM profile is enabled in your phone's cellular settings.
Enable Data Roaming: Activate data roaming options for your eSIM. Instructions for this can typically be found in your devices' network settings.
Verify ICCID Match: Ensure the ICCID (eSIM card number) matches the one provided by Nomad.
Step 2: Confirm Connectivity
Check if Mobile Data is Active: Disable Wi-Fi and test whether your Nomad eSIM can connect to the internet. If your internet is operational (e.g., with 4G/5G data), the plan is active despite what Nomad app displays.
APN Settings: Ensure that your Access Point Name (APN) matches the instructions in your confirmation email.
Preferred Network: Manually connect to a recommended network if necessary. Please refer to the "Network list" section for your plan on the country's eSIM page on the Nomad website.
Step 3: Handle Delays in Nomad App Status
Refresh App: Log out of the Nomad app, log back in, and check if the status updates.
Wait for App Sync: It may take 30 minutes for the app to display the current activation status. Confirmation of internet access on the eSIM ensures its active state.
Restart Your Device: Rebooting the mobile device may also help clear potential configuration glitches.
Step 4: Advanced Troubleshooting and When to Seek Help
Re-install the eSIM (if necessary): Follow the QR code from your Nomad confirmation email to reinstall the eSIM. Avoid deleting the old eSIM unless instructed.
Verify Activation in Poor Network Environments: If you are in crowded areas or regions with poor connectivity, ensure your phone has a stable signal.
Contact Nomad Support: If the problem persists, consider reaching out to Nomad's support team with the order information and your account details.
FAQs
Why does the Nomad app take time to display my plan status?
The Nomad app may not display real-time updates due to processing delays. If data works on your eSIM, the app status will update automatically, usually within half an hour.
Do app status delays affect my internet or incur additional charges?
No. As long as your Nomad eSIM is selected for mobile data, and data roaming enabled, internet functionality is unaffected by app display delays.
What if the problem happens in specific regions like Thailand?
For certain regions (e.g., Thailand providers like DTAC), Nomad does not display data usage or status in the app. Rely on your actual data connectivity.
Summary
Start by confirming the eSIM is active.
Validate ICCID and APN settings.
Refresh your Nomad app or wait for automatic updates.
Perform advanced troubleshooting if needed or contact Nomad support.
Follow these streamlined steps to resolve "Plan Not Started" display issues and continue enjoying seamless mobile connectivity using your Nomad eSIM.