Policies and Troubleshooting for Using Promo Codes with Nomad eSIM Purchases
Promo codes are a valuable way to save on Nomad eSIM plans, but there are specific policies regarding their usage. This article outlines how promo codes work, refund-related policies, and steps to resolve common issues.
Overview of Promo Code Usage
Single-Use Policy: Promo codes are generally limited to a single use per account and cannot be reused for additional purchases. Once applied, the promo code cannot be used again.
Account-Specific or Checkout-Specific Codes: Some promo codes may have terms limiting their use per account or per checkout. Always check the terms associated with your promo code.
Non-Refundability: Promo codes cannot be retroactively applied to a purchase or refunded if forgotten during purchase.
Referral Codes: Referral codes are for new users only and cannot be reused after being redeemed. Not that Referral codes are not applicable for a subsequent purchase after redeeming a Trial eSIM.
Refund-Related Promo Code Policies
No Reapplication on Refunds: Promo codes cannot be reused for subsequent purchases, even if the original plan was refunded.
Goodwill Gestures: At the company’s discretion, you may be offered a replacement promo code as a goodwill gesture, typically for a fixed amount, such as $3.
Troubleshooting Promo Code Issues
Already Used Promo Code Error: If your promo code appears as 'Something went wrong -- already added to your promo wallet' during checkout, select the promo directly on the checkout page instead of manually entering it.
Missed Promo Code During Purchase: If you forgot to apply the promo code during purchase, a refund or retroactive application of the promo code is not possible unless there was a technical error during checkout.
Checking Eligibility: Always verify the terms and conditions of your promo code before purchasing to ensure eligibility and avoid errors.
Summary
Promo codes enhance affordability for Nomad customers. They are typically single-use, non-refundable, and non-retroactive. Refunds may be issued as Nomad Points or at support’s discretion. For smooth transactions, ensure promo code eligibility and follow troubleshooting steps if issues arise. For further assistance, contact Nomad support or consult the FAQs on the Nomad website or the app.