How to Request a Refund for Unused or Incompatible eSIM and Understand Compatibility Issues
When dealing with eSIM compatibility issues or requesting a refund for unused eSIM services, it’s important to understand both the troubleshooting steps and refund options available to ensure a smooth process.
Why eSIMs Might Not Work on Your Device
Although eSIM technology is supported by many modern devices, some factors may prevent the activation or functionality of an eSIM:
1. Device Compatibility
Ensure your smartphone supports eSIM technology.
2. Carrier Locks and Contracts
Even if a device is eSIM-compatible, it may be carrier-locked. Devices under financing contracts with specific carriers are often restricted to using that carrier’s network. Check with your carrier to confirm if your phone is unlocked and eligible for eSIM services.
3. Manufacturer or Regional Restrictions
Some manufacturers impose eSIM restrictions geographically or via device configurations. For example, interpret regional differences when purchasing phones internationally.
Refund Options for Unused or Incompatible eSIMs
If your purchase is eligible for a refund, Nomad provides two convenient options to refund your eSIM purchase if it is unused or cannot be activated due to compatibility issues:
Request a Refund in Nomad Points
Refunds can be issued as Nomad points, which can be redeemed for any future eSIM purchases.
100 Nomad points are equivalent to $1 USD, and the points do not expire.
Points are credited immediately to your account, allowing instant reuse for purchasing a new eSIM plan.
Request a Refund to Your Original Payment Method
If you prefer, a refund can be processed directly back to your original payment method (e.g., credit card).
Please allow 3-5 business days for the refund to be credited to your account. You will receive a confirmation email for your records.
Troubleshooting Steps Before Requesting a Refund
Before submitting a refund request, it may be helpful to:
Verify device compatibility by consulting the manufacturer’s website.
Check for carrier locks with your current carrier.
Review eSIM installation methods (e.g., direct install, QR code, or manual setup).
If troubleshooting does not resolve the issue, you can proceed with a refund request as detailed above.
Related Topics
How to Set Up an eSIM on Your Device
Common Troubleshooting Steps for eSIM Activation
Understanding Carrier Locks and Regional Restrictions