Skip to main content

Can't use Referral Code After Redeeming Trial eSIM?

Updated over 2 weeks ago

Why Can't I Use a Referral Code After Redeeming a Trial eSIM?

When using the Nomad app, new users often have access to two popular promotional options: a free trial eSIM and a $5 referral discount. However, redeeming a trial eSIM has specific implications on referral code usage. Read on to understand why this happens, what alternatives are available, and tips to ensure you can make the most of promotions.

Eligibility for the $5 referral discount requires a minimum first purchase of $10 or more. Additionally, users must not have previously redeemed any eSIM plans, including trial eSIMs, as these are treated as first purchases.

Impact of Redeeming a Trial eSIM

  1. Trial eSIMs Are Treated as First Purchases: Although the trial eSIM is free, the system considers its redemption as your first order. This disqualifies your account from accessing first-time referral discounts.

  2. New Customer Status Removed: Referral codes are only valid for first-time users making their initial purchase. Once a trial eSIM is activated, your account is no longer considered a new user account. Subsequent purchases don’t qualify for referral codes, even if they are full-price orders.

  3. Choosing Between the Trial eSIM and Referral Discount: As a new user, you can only choose one promotional option. If you claim the trial eSIM, you waive the ability to use the $5 referral discount on your first paid purchase.

  4. Restrictions on Promo Code Applications: Promo codes cannot be applied to unlimited plans, plans on sale, add-on data, plans valued under $5, or plans already discounted. They also cannot be combined with other offers or applied retroactively.

Troubleshooting and Alternatives

  1. Can the Trial eSIM Be Undone? Unfortunately, it is not possible to cancel or undo a trial eSIM once activated to restore referral code eligibility.

  2. Alternative Discounts: If you are ineligible for referral codes after using the trial eSIM, Nomad may offer alternative promotions, such as a $3 discount on future purchases (on a case by case basis). These alternatives may depend on specific conditions, such as regional availability, and are not guaranteed for all users.

For more detailed information regarding eSIM promotions, consult the official Nomad support or FAQ page.

Users are encouraged to review the general terms and conditions of all promotional codes to ensure compliance with Nomad's policies.

Did this answer your question?