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Redeeming Nomad trial eSIM, Restrictions and Troubleshooting

Updated over 2 weeks ago

Understanding Nomad Trial eSIM Redeem Process: Restrictions and Troubleshooting

Nomad’s free trial eSIM provides users with a simple way to test the eSIM functionality before committing to a full plan. However, it comes with specific rules and restrictions to ensure fair usage. Below is a detailed guide covering the key aspects of redeeming and using a Nomad trial eSIM.

Restrictions on Redeeming Trial eSIMs

First-Time User Policy

The Nomad trial eSIM is offered exclusively to first-time users and is not eligible for other promotions. Once redeemed, you won’t be able to apply for another trial, even on a new device or account.

Device-Level Restrictions

Each device can only redeem one trial eSIM. This restriction applies even if you create a new Nomad account. The system enforces this to maintain fairness and security, making it impossible to redeem multiple trial eSIMs on the same device regardless of account changes or resets.

Account-Level Restrictions

Each account is limited to redeeming one trial eSIM. If a trial eSIM has already been redeemed you won’t be able to claim another trial.

Validity Period of the Trial eSIM

The Nomad trial eSIM is typically valid for 3 days from the date of activation, regardless of the amount of data used. The trial period begins at the moment of activation, which occurs at your destination (ensure eSIM is installed). Should your trial eSIM expire prematurely or if you need additional data, you can consider purchasing add-ons directly through the app, provided the eSIM remains active. eSIMs expire if the allocated data is fully used up or the plan validity has been reached (whichever comes first).

Troubleshooting Common Errors

Error Messages During Redemption

If you encounter an error while attempting to redeem the trial eSIM, it could be due to the system reaching its redemption limit. This temporary restriction ensures system stability during periods of high activity. In such cases, it is recommended to try redeeming the trial again after some time.

Summary and Additional Notes

To maximize your use of the Nomad trial eSIM:

  1. Ensure you meet all device and account-level restrictions before attempting the redemption.

  2. Activate the trial at your destination to make the most of its validity period.

  3. Use the app for any add-ons or continued usage after the trial expires.

By understanding these restrictions and usage rules, you can avoid common errors and make full use of the Nomad trial eSIM.

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