Managing Your eSIM Data Plan on Nomad
When using Nomad's eSIM services, understanding plan expiration, data usage, and renewal options is essential to ensure continuous connectivity. This guide covers key topics to help you manage your plan effectively and address common concerns.
Understanding eSIM Validity and Expiration
eSIM data plans typically operate on a validity period (e.g., 30 days) or a defined data limit (e.g., 50GB). Whichever comes first will cause the plan to expire. For instance:
If you consume all your data allowance before the validity period ends, the service will stop immediately.
Conversely, if your validity expires while data remains unused, you may need to verify actual usage to determine the cause.
Monitoring and Managing Data Usage
To avoid service interruptions, tracking data usage is crucial. You can monitor usage:
Directly via Nomad's app or website.
Using your device's built-in data-tracking options, checking for background data consumption if necessary.
Add-Ons and Top-Ups for Plans
Adding more data to an eSIM plan can be a convenient solution, but it comes with limitations:
Add-ons can only be applied while the base plan is still active. They cannot be added to expired plans.
Add-ons, when applicable, extend plan validity and enable seamless continuity. Purchase add-ons before full data depletion.
Options After Plan Expiry or Depletion
When an eSIM plan expires (due to data usage or validity lapse), you must purchase a new plan to restore connectivity:
Browse available plans compatible with your location and data needs.
Install and activate the new eSIM via the Nomad app for uninterrupted service.
Special Considerations for Free Trial Offers
Nomad offers a free 1GB trial for first-time users, but eligibility rules apply:
The trial must be claimed and activated as a separate eSIM while still eligible.
It cannot be retroactively added to expired or depleted plans, nor combined with existing eSIM purchases.
Summary
To maximize your eSIM's utility:
Actively monitor your data balance and purchase add-ons or new plans before service interruptions occur.
Be aware of validity rules and prioritize purchasing new plans for expired ones.
Take advantage of eligible free trials early for additional data.
For further assistance, consult the Nomad app's help section or contact support.