The status 'Activating...' typically indicates two main scenarios: either the eSIM is unable to connect to local networks because you have not yet arrived at your destination, or there are incorrect settings or persistent network issues preventing activation after arrival. This article explains these reasons and details troubleshooting steps to resolve these issues.
Key Reasons for 'Activating' and 'Not Activated' Status
Local Network Dependency: eSIMs activate by connecting to supported local networks. If you are still in your home country or a region outside your eSIM plan’s coverage, the eSIM cannot complete activation.
Network Constraints at Airports: Limited network coverage in certain areas like airports can delay eSIM activation even after reaching the destination.
Additionally, if you have already reached your destination but still face issues, it could be due to incorrect settings or persistent network problems.
If you are not at your destination yet, you can turn off your eSIM, and turn it on only after you have arrived at your destination.
If you have arrived at your destination, but your eSIM is still stuck at activating, try the following:
Arrive at your destination: Ensure you are in the correct country or region for your eSIM plan. The eSIM cannot connect to a local network outside the supported locations.
Restart your device: Rebooting your phone can help establish the connection to a local network.
Enable Data Roaming: Verify that the 'Data Roaming' option is switched ON for your eSIM.
Set Cellular Data Defaults: Assign the eSIM as the default line for mobile data in your device settings.
Improve signal reception: Move to an area with strong network coverage, preferably outside or away from obstructions.
Toggle Airplane Mode: Turn Airplane Mode ON and then OFF to reset network connections.
Turn eSIM OFF and ON: Use your device settings to disable and re-enable the eSIM profile.
Turn off Wi-Fi: Temporarily disable Wi-Fi on your device to ensure that all data is routed through your eSIM plan.
While troubleshooting, please do NOT delete your eSIM, as it will no longer be valid after deletion.
Advanced Troubleshooting
If the basic steps above do not resolve the issue, consider these advanced measures:
Manual Network Selection: Go to your device's network selection settings and disable the 'Automatic' option. Select a supported network manually based on your location. For example:
Canada: Bell or Rogers
Mexico: Movistar or AT&T
Adjust Voice and Data Settings: If your phone supports 5G, switch to 4G or LTE in the 'Voice & Data' settings for improved compatibility.
Avoid Unnecessary Deletions: Deleting your eSIM multiple times can cause complications. Be patient and allow the eSIM to activate automatically upon arrival.
Refresh Activation Status: If your Nomad app shows a delay in status updates, refresh the Manage page to view real-time changes.
Check Device Settings: Ensure your device's settings, including APN configuration (for Android users), meet the requirements of your eSIM plan.
Key Takeaways
The "Activating" status is normal and expected if you're not in the destination country.
Your Nomad eSIM will complete activation upon reaching your travel destination and connecting to a supported network.
Enable Data Roaming, set the eSIM as the preferred data line, and avoid unnecessary eSIM deletions to ensure a smooth activation experience.
If you’re still facing issues with eSIM activation after trying the troubleshooting methods, please contact customer service via our website chat or in-app chat on the iOS or Android app.