You may sometimes see that your eSIM is stuck at 'Activating...'. This typically means that your eSIM has not been able to connect to a local network, so it is unable to complete the activation. It is normal for your eSIM to not be activated if you have not arrived at your destination.
If you are not at your destination yet, you can turn off your eSIM, and turn it on only after you have arrived at your destination.
If you have arrived at your destination, but your eSIM is still stuck at activating, try the following:
Going somewhere with better reception (e.g. outside the building)
Switching "Data Roaming" OFF and ON again.
Turning "Airplane Mode" ON and OFF again.
Turning the eSIM itself OFF and ON again.
Restarting your phone.
While troubleshooting, please do NOT delete your eSIM, as it will no longer be valid after deletion.
If you’re still facing issues with eSIM activation after trying the troubleshooting methods, please contact customer service via our website chat or in-app chat on the iOS or Android app.