You can find the installation instructions and information required for your eSIM in the installation email that is sent to you after purchase. eSIMs are installed primarily using a QR code provided in the email or accessible via the Nomad app.
If you have lost that email, you can also find the instructions and information from the Manage page of your Nomad app or Web Portal. On the Nomad app, navigate to your purchased eSIM plan, select "View Details," and scroll to find the QR code details at the bottom of the page.
For detailed step-by-step instructions, refer to the following articles:
Installation on iOS Devices. Before clicking the link, note that the process generally involves scanning the QR code with your iPhone's camera and completing any prompts to activate the eSIM.
Installation on Samsung Devices. Installation on Samsung devices typically requires navigating to Settings > Connections, selecting SIM card manager, and scanning the QR code before toggling on Mobile Data and Roaming.
If manual entry is required, documentation outlines navigating to Settings > Network & Internet, adding a new mobile plan, and entering provided information such as the SM-DP+ Address.
Note that you will need a stable internet connection to install your eSIM, and that your eSIM can only be installed once.
Troubleshooting Installation Issues
If you encounter problems during installation:
Verify that the correct QR code is being scanned.
Restart your device if scanning fails.
Follow the manual installation steps if QR scanning remains unsuccessful.
For expired or faulty eSIMs, remove old eSIMs before attempting a new installation. These steps typically resolve eSIM setup issues, ensuring successful installation.