Some eSIMs occasionally have issues connecting to the cellular network in the region if new network registration attempts are made in a very short amount of time. If you have successfully installed and activated your eSIM but you are not receiving connectivity, there are a few things you can try: Common issues include secondary SIM conflicts, expired data plans, incomplete eSIM installations, or cellular setting misconfigurations.
Verify your cellular settings by checking that the correct SIM is configured for mobile data or voice in your device's Settings > Cellular Settings.
Switch "Data Roaming" OFF and ON again.
Turn "Airplane Mode" ON and OFF again.
Turn the eSIM itself OFF and ON again.
Restart your phone.
Confirm if your data plan is active by logging into your account and checking plan status.
Reinstall the eSIM if it appears to be missing or not correctly installed, following the setup instructions or QR code provided.
While troubleshooting, please do NOT delete your eSIM, as it will no longer be valid after deletion. If the eSIM configuration appears incomplete, consider reinstalling it using the original installation instructions or the QR code provided.
If you’re still facing issues with connectivity after trying the troubleshooting methods, please contact customer service via our website chat or in-app chat on the iOS or Android app. To assist with diagnosis, provide screenshots of your device’s SIM Manager with all active and installed SIMs visible, and confirm whether your data plan is currently active.
When you reach out to customer support, please provide screenshots that indicate you are no longer receiving service, so we can help diagnose the issue and help you resolve it.