When should I activate my Nomad eSIM?

In most cases, Nomad's eSIMs will activate / start automatically when it first connects to the local network.

To ensure activation proceeds smoothly, make sure your cellular settings are configured correctly, and data roaming is enabled upon arrival.

Additionally, if the eSIM is not connected to a local network within 60 days of purchase, it will activate automatically.

Install your eSIM before your flight, and turn on your eSIM when you arrive at your destination. Your Nomad eSIM will activate automatically when it connects to the local network. Activation before you arrive at the destination is not possible.

Detailed activation steps are as follows:

1) Install and select the eSIM as your Cellular/Mobile data network.

2) Enable "Data Roaming" on your device.

3) Restart your device. The eSIM will then connect to the local network and activate.

In some cases, you might need to manually activate your eSIM - please refer to the email containing the installation instructions for more details. In these cases, you can activate your plan when you are ready to use data either by clicking the "Activate Now" button on the website or Nomad app.

It is crucial to follow these activation tips for a smooth experience:

1) Pre-install the eSIM.

2) Enable data roaming in cellular settings.

3) Select the eSIM as the data source.

4) Align your purchase timing with your travel dates. Additionally, consider the activation window specified on your plan.

Ensure your eSIM profile is installed on your device before attempting manual activation. Errors can occur if activation is attempted without installation.

If you experience delays in activation, restart your device and ensure it connects to the correct local network for troubleshooting.

It is recommended to purchase your eSIM 1-2 weeks before travel to align with activation timelines and avoid premature activation.

While activating your eSIM, keep in mind the following commonly asked scenarios:

1) Unused eSIMs will automatically activate on the 60th day after purchase.

2) Purchasing eSIMs too early might lead to unintended automatic activation. It is advisable to buy your eSIM closer to the travel date.

3) Activation typically takes up to two minutes on connecting to the local network.

4) Restart your device if the activation seems delayed and ensure it is connected to the correct network.

Please note, below are special plans and they start when eSIM is installed - even outside of Thailand, or after 60 days from purchase. Please install your eSIM ONLY AFTER you arrive in Thailand — installing it too early may cause activation to fail.