Unfortunately, once the plan is activated, none of the plans can be paused. This means that even if you turn off the eSIM in your device settings, the expiry of the plan will count down automatically despite you not using any of the data. We recommend not activating the data plan until you’re actually ready to use the plan.
For most of the data plans, you have to activate the plan within a 60 day time period. On the 60th day, the plan will automatically activate whether you have installed the eSIM or not.
If you need more time to activate the plan, please contact us to cancel and refund the unused plan. You may contact customer service via our website chat or in-app chat on the iOS or Android app.