If you used Points to purchase a plan and later require a refund of that plan, your Points will be refunded immediately upon approval of the refund request. However, some exceptions may still require case-by-case evaluation.
Customers can choose between receiving their refunds as Nomad points or as monetary refunds back to their original payment methods, with Nomad points being the default option.
Refund Timeframes
Monetary Refunds to Original Payment Methods
Refunds usually take 2-5 business days to reflect in your original payment method once processed, depending on your card issuer or financial institution.
In rare instances, due to bank delays or international norms, refunds could take up to 5-10 business days.
Refunds via Nomad Points
Nomad points are credited immediately after a refund request is approved, allowing instant access to updated balances.
These points hold a value equivalence of 100 points = $1 and do not expire, offering flexibility for future purchases.
Factors Affecting Refund Times
Several factors may influence refund timelines, including:
Refund Eligibility
Refunds are applicable to unused or canceled eSIM purchases. Customers can also request monetary refunds for defective eSIMs, with full or partial refunds offered based on the situation.
Banking Channels: Different banks have varying processing times for refunds, especially for international transactions.
Weekends and Holidays: Refund processing applies to business days; requests during holidays or weekends will be processed next business day.
Special Circumstances: Issues such as incomplete applications or disputes could cause temporary delays.
Please contact customer support via the website chat or the in-app chat if you need more information regarding your order. If your refund is delayed beyond the stated timeframe, try the following steps:
Confirm with your bank or card provider about pending transactions.
Look for any emails from Nomad regarding the refund status.
Contact Nomad support with your refund request details for further investigation for the most accurate updates.
Self-Initiating Refunds via Nomad App
Some refunds can be initiated directly through the Nomad app. Follow these steps:
Open the app and navigate to Profile → Help Center → Other Issues → Cancel Order.
Select the eSIM plan for which you need a refund.
Confirm your refund request to process it back to your original payment method. The refund will take up to 5-7 business days in this case.
Frequently Asked Questions (FAQs)
What if I initially requested Nomad points but prefer refund back to the original payment method?
It is possible to switch to a cash refund, but you must contact customer support to process the adjustment.
Are there any exceptions to these refund timelines?
Most refunds fall within the range of 3-5 business days, but holidays or payment provider delays may impact this timeline.
Do refunds apply to all payment methods?
Refunds are typically processed back to the payment method used during purchase (e.g., credit or debit cards).