If you used Points to purchase a plan and later require a refund of that plan, your Points will be refunded immediately upon approval of the refund request. However, some exceptions may still require case-by-case evaluation.
Refund Timeframes
Monetary Refunds to Original Payment Methods
Refunds usually take 2-3 business days to reflect in your original payment method once processed. Most transactions follow this timeline.
Some cases may take 3-5 business days, particularly for credit/debit card refunds.
In rare instances, due to bank delays or international norms, refunds could take up to 5-10 business days.
Refunds via Nomad Points
Nomad points are credited immediately after a refund request is approved, allowing instant access to updated balances.
Factors Affecting Refund Times
Several factors may influence refund timelines, including:
Banking Channels: Different banks have varying processing times for refunds, especially for international transactions.
Weekends and Holidays: Refund processing applies to business days; requests during holidays or weekends will be processed next business day.
Special Circumstances: Issues such as incomplete applications or disputes could cause temporary delays.
Please contact customer support via the website chat or the in-app chat if you need more information regarding your order. If your refund is delayed beyond the stated timeframe, try the following steps:
Confirm with your bank or card provider about pending transactions.
Look for any emails from Nomad regarding the refund status.
Contact Nomad support with your refund request details for further investigation for the most accurate updates.