Thank you for taking the time to understand our refund policy.
While we obviously love eSIMs and think they're the future of travel, we understand that sometimes things just don't work out the way they should!
If you are a first-time Nomad user, we don't want your experience with eSIM to be spoiled by an unlucky first try, for whatever reason. Just let our customer support team know of your issue, and they'll guide you on what to do next.
Nomad's refund policies cater to various scenarios, ensuring fairness and transparency for our customers. Refunds are issued based on your preference: either as a direct refund to your original payment method or as Nomad Points. Direct payment refunds are typically processed within 2–5 business days, whereas Nomad Points are instantly available and can be used toward future eSIM purchases.
eSIM DATA PLANS: Kindly refer to the conditions of our refund policy below
All refund requests should be made within 30 days from the date of purchase - requests made after this time period will not be considered.
If the customer has not installed the eSIM, or has not activated the plan, the plan may be fully refundable. Please check with customer support for refund eligibility.
If the customer has already activated the plan, the plan will be considered as used and we cannot guarantee a full refund. In these cases, a partial refund for unused data may be possible, only if:
The data usage is not significant enough to preclude the possibility of service quality issues.
It can be verified that there was a network or technical failure that prevented Nomad from providing the service to the customer.
For single-use eSIM (as indicated in the installation instructions), if the eSIM is removed from the customer's phone prior to the refund request, we cannot provide a refund or reassign a new eSIM.
If the customer has used a discount code to purchase the plan, the discount code is considered non-refundable once the plan is installed or activated.
DTAC and Unlimited plans do not follow the above refund policy, please check the specific refund policy from the product page > plan details.
Refund processing times vary depending on the method chosen: 2–5 business days for direct payment refunds, and instant availability for Nomad Points.
Plans purchased with incorrect dates or regions may qualify for refunds.
Additional refunds might be granted for issues like defective eSIMs or technical faults, but case-specific conditions may apply. Contact Nomad support for further assessment.
To initiate a refund, reach out to Nomad's support team through our website chat or in-app chat on iOS or Android. Please provide essential details, including plan identification (dates, regions, etc.) and proof of non-usage or defects. Refunds are processed within 2–5 business days based on the chosen method.
Special Case: Escalation and Review
For disputes or unusual refund circumstances, Nomad's support team thoroughly investigates the issue before determining the appropriate resolution. Regular updates are shared with the customer throughout this process.