Thank you for taking the time to understand our refund policy.
While we obviously love eSIMs and think they're the future of travel, we understand that sometimes things just don't work out the way they should!
If you are a first-time Nomad user, we don't want your experience with eSIM to be spoiled by an unlucky first try, for whatever reason. Just let our customer support team know of your issue, and they'll guide you on what to do next.
eSIM DATA PLANS: Kindly refer to the conditions of our refund policy below
All refund requests should be made within 30 days from the date of purchase - requests made after this time period will not be considered.
If the customer has not installed the eSIM, or has not activated the plan, the plan is fully refundable.
If the customer has already activated the plan, the plan will be considered as used and we cannot guarantee a full refund. In these cases, a partial refund for unused data may be possible, only if:
the data usage is not significant enough to preclude the possibility of service quality issues, AND
it can be verified that there was a network or technical failure that prevented Nomad from providing the service to the customer
For single-use eSIM (as indicated in the installation instructions), if the eSIM is removed from the customer's phone prior to the refund request, we cannot provide a refund or reassign a new eSIM.
If the customer has used a discount code to purchase the plan, the purchase is considered non-refundable once the plan is installed or activated.
DTAC plan(Thailand 50GB, 10 Days)/Thailand Unlimited 10-Day pan/Single Country Day plans do not follow the above refund policy, please check the specific refund policy from the product page> plan details.
Please contact customer service via our website chat or in-app chat on the iOS or Android app.