If you've accidentally deleted or removed your eSIM, don't worry—there are various methods to reinstall it. Follow the guidance below to successfully restore your eSIM on your device.
Note that below eSIM packages cannot be reinstalled once removed from the device:
Thailand 50GB 10 Days
Thailand Unlimited 10 Days
Thailand Unlimited 15 Days
Thailand Unlimited 30 Days
General Steps for Reinstalling Your eSIM
Check for a QR Code: If you still have the original QR code provided after your eSIM purchase, you can use it to reinstall. Scan the QR code through your phone’s camera or appropriate settings (e.g., "Add eSIM" on iOS or "Enter Code Manually" on most phones).
Restart Your Device: After deleting or encountering issues, restart your phone to refresh its settings before reinstallation.
Installation Instructions for iOS
Go to Settings > Cellular/Mobile Data and tap Add Cellular Plan.
Option A: Use the camera to scan the QR code.
Option B: Follow manual installation: - Tap Enter Details Manually at the bottom.- Provide: - SM-DP+ Address (from Nomad support or purchase email).- Activation Code (also provided with your eSIM details).
Ignore the Confirmation Code field as it’s not needed.
Restart your phone and ensure the eSIM is set as the active cellular plan for data connectivity.
Installation Instructions for Android (exact steps may vary from device to device)
Go to Settings > Network & Internet and tap Mobile Network.
Tap Add Carrier or the + icon.
Option A: Scan the QR code with your device camera.
Option B: Tap Enter Code Manually and provide: - SM-DP+ Address.- Activation Code.
Restart your phone and ensure the eSIM is enabled for use.
Troubleshooting Common Issues
Unable to Reinstall: Confirm whether your eSIM plan is still active. If inactive, you may need to purchase a new plan.
Device Not Connecting: - Disable Wi-Fi and Airplane Mode.- Ensure Cellular Data is switched to the Nomad eSIM. Restart the device again after reconfiguration.
Lost or Inaccessible QR Code: If you cannot find your QR code in emails or the Nomad app, contact Nomad Support to retrieve it.
Request Refund or Replacement: If all reinstallation efforts fail, you may be eligible for a refund in the form of Nomad Points, which can be used to purchase a new eSIM.
Preventive Advice
Avoid deleting an eSIM unnecessarily, as most QR codes are single-use, and reinstallation may require additional steps.
Always save copies of the QR code and activation details immediately after purchase for future reference.
These comprehensive guidelines should help you troubleshoot and reinstall your eSIM with ease. If further assistance is required, don't hesitate to contact Nomad Support.