Some eSIMs occasionally have issues connecting to the cellular network in the region if new network registration attempts are made in a very short amount of time. If you have successfully installed and activated your eSIM but you are not receiving connectivity, there are a few things you can try: Common issues include secondary SIM conflicts, expired data plans, incomplete eSIM installations, or cellular setting misconfigurations.
Nomad eSIMs provide seamless connectivity for travelers, but occasional connectivity issues may arise due to configuration or network compatibility challenges. These issues can typically be resolved through detailed troubleshooting steps.
Follow the below steps to troubleshoot:
Switching "Data Roaming" OFF and ON again.
Turning "Airplane Mode" ON and OFF again.
Turning the eSIM itself OFF and ON again.
Restarting your phone. Additional Troubleshooting Steps:
Ensure the eSIM is set as the active line for data usage in device settings.
Match your eSIM's ICCID number with the installed one via
Settings > General > About.Disable any VPN or conflicting plugins.
Turn off Wi-Fi to allow the eSIM to prioritize data usage.
While troubleshooting, please do NOT delete your eSIM, as it will no longer be valid after deletion. Additionally, ensure you have disabled any VPNs and plugins that may interfere with connectivity.
If you’re still facing issues with connectivity after trying the troubleshooting methods, please contact customer service via our website chat or in-app chat on the iOS or Android app. To assist with diagnosis, provide screenshots of your device’s SIM Manager with all active and installed SIMs visible, and confirm whether your data plan is currently active.
When you reach out to customer support, please provide screenshots that indicate you are no longer receiving service, so we can help diagnose the issue and help you resolve it. This includes error messages, network settings, and relevant configurations such as APN details, to assist Nomad Support in efficiently diagnosing your issue.