Some eSIMs occasionally have issues connecting to the cellular network in the region if new network registration attempts are made in a very short amount of time. If you have successfully installed and activated your eSIM but you are not receiving connectivity, there are a few things you can try:
Switching "Data Roaming" OFF and ON again.
Turning "Airplane Mode" ON and OFF again.
Turning the eSIM itself OFF and ON again.
Restarting your phone.
While troubleshooting, please do NOT delete your eSIM, as it will no longer be valid after deletion.
If you’re still facing issues with connectivity after trying the troubleshooting methods, please contact customer service via our website chat or in-app chat on the iOS or Android app.
When you reach out to customer support, please provide screenshots that indicate you are no longer receiving service, so we can help diagnose the issue and help you resolve it.