Global

Data only

This plan does not come with a number, so no call and text service will be available.

Expiry of plan

Expiry will start after you activate your plan. For example, if you activate a 7-day plan on Jan 1, 2020 at 4pm, it will expire on Jan 8, 2020 at 4pm.

You have 30 days to activate

After purchase, you have 30 days to activate your plan. Otherwise, your plan will automatically activate on the 30th day and expiry will start.

Provided by Truphone

This plan is offered through Truphone, a global connectivity provider. The network you connect to depends on Truphone’s roaming agreement with Tier 1 network operators across the globe.

4G/LTE Speed

This data plan is expected to have 4G speed. However, network coverage and speed may vary by location and time of day. If you are not satisfied with the service, please feel free to contact our support team.

No hidden fees

This plan is prepaid and taxes are included, so you don’t have to worry about unexpected roaming cost.

Add-on data available

If you think you will need to add more data, please do so while your eSIM is active. This will save you the hassle of installing another eSIM. If you plan is expired or data is used up, you will not be able to add more data to the same eSIM.

Service Area

The plan is only available in the destination specified. For multi-country plans, the eSIM will connect automatically to local carrier as you move from country to country. If you leave the service area, you will not receive any data service.

Coverage

Network coverage will only be for the specified country of the plan (or countries listed under “Availability”, if this is a regional plan). Coverage may not include overseas territories under the jurisdiction of the specified country (or countries). Please contact customer support to confirm before purchasing.

How to Use eSIM

After purchase, you will receive instructions to install the eSIM through iOS Settings and your can activate your plan when you want to start using data.

Please follow the in-app instructions carefully and refer to the eSIM Troubleshooting guide if you encounter any problem. If all else fails, feel free to contact customer support.

You would need a stable internet connection to install the eSIM, so we recommend installing the eSIM before you are abroad, so that you can use the connection right away when you arrive.

Refund Policy

Please refer to this article

Terms & Conditions

If you use our service to engage in unethical behavior, your service may be disabled without notification. Please review our Terms and Conditions carefully for additional information.

If Your Device is Lost

You must inform us immediately if the device on which the device with activated data plan is lost or stolen, so we can suspend the service. You will be responsible for usage of the plan on the device until you do so. We will take action to cancel the activated data plan on any stolen or lost device within 72 hours of notification and subject to verification of account.